Shipping policy

How long does shipping take?

Our orders are shipped via DHL, USPS, Cainao or ePacket depending on your location and fastest available service. These orders will ship within 2-4 business days of the purchase date. Orders are not processed on weekends or public holidays. Please allow 3-7 business days for shipping if your order was placed outside of regular business hours. All orders are shipped with a tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

Do you ship worldwide?

Yes, we do. Shipping to countries neighbouring Germany, such as Switzerland and Austria, may take slightly longer in some cases. Average delivery time to these types of countries are typically 8-10 days.

Where do you ship from? 

Our experienced fulfillment team ensures that all items are carefully packed to arrive in perfect condition, no matter the distance.

We primarily ship from our fulfillment centers in USA, East Asia, and Western Europe. If the item is not available at your nearest location, it will be shipped directly from our production line, with the same delivery times listed on our shipping page.

Please note: Once an order is placed, it cannot be canceled. We begin processing your order immediately to ensure timely delivery. Please double-check all information before completing your purchase.